After he counts out the sum I have requested to withdraw, the bank teller tells me that I will have to go see one of the other bank employees - obviously more important than the mere teller, because they have desks and receive the referrals from the teller - about my defective cash machine card.The only bank person available is a woman with whom I've dealt before. Now, as then, she appears exasperated that I disturb her with my presence.
I explain in heavily-accented, pigeon Spanish, "My debit card doesn't work anymore. My wallet has a magnet. The magnet must have ruined the card." I demonstrate the magnetic clasping functionality of my wallet just in case I haven't been clear.
She twists up her lips and tells me that it's perfectly obvious what needs to be done. "You need to get a new wallet."
I know how this could go. I have got to butter her up.
I laugh, and agree that I will have to get a new wallet, but in the meantime, a new debit card would be very convenient. I hand her the debit card with the fucked magnetic strip and a piece of paper on which I have written all my pertinent details in order to expedite the debit card replacement process.
The bank lady exhales some of her exasperation and begins tapping at her computer terminal.
"Your live on So-and-So Street."
I agree.
"Building number 36."
"No, no, number 39." This time I disagree.
"It says here 36." She spits out and swivels the computer monitor so that I can see that in fact it does say my building number is 36. She looks me up and down and fixes me with a stare that dares me to challenge her. I think she's thinking I'm stupid and don't really know where I live.
Butter her. Butter her. You have to butter her up.
"That's strange. It's definitely 39, and I get all my bank statements and other bank mail without problems, I think."
She sighs heavily and begins tiptapping at her computer terminal again.
"Well, here it says 39." Her tone tells me maybe I'm not wrong about my building number and maybe I'm not as stupid as she first supposed. "I don't know why the other field would have '36'; it's 39 everywhere else. I'll have to fix this before I can issue a new debit card."
It takes 20 minutes of sighing and swiveling and muttering and calling to Luis at the other desk in order to change the erroneous 36 to the correct 39.
I wonder if I'll have to get a new PIN number as well.










